The Guest Notes Co.
Turning great service into lasting relationships,
one guest at a time.
Our Services
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Comprehensive analysis of the current state of the customer experience.
We will gather data about reservations, sales, reviews, feedback and all communication channels to understand the business’s performance, the public’s perception of the brand and its reputation. -
Schedule of suggested strategies to be implemented to address issues throughout the customer journey and improve the overall performance of the business.
We will set up a plan of action that can range from new communication proposals, marketing guidance, new policy creation, staff training and more. -
After implementing the development plan for an agreed period, a review can be conducted to asses their impact on the business.
Data will be gathered again and compared to pre-audit figures. If areas where further improvement is needed are identified, a new plan of action will be suggested.
About Us
The Guest Notes Co. is a strategic advisory agency founded by Maria Viviani with the objective of guiding hospitality businesses to success through great customer experiences.
We believe that delivering delight to guests through remarkable food and service is at the heart of this industry, as is having a strong identity with a clear message and understanding how to communicate it.
We aim to help provide great experiences that exceed the public’s expectations and perceptions of the brand, further improving its reputation.
Contact Us
Want to know more about our services? Please send us an email to the address below.
We’d love to hear about your business and how we can help enhance your customer experience.